Refund policy

Last Updated: August 14, 2026

ALL SALES ARE FINAL. 

At Shop Easy Direct, we strive to maintain the highest standard of quality control and customer care. Please review our strict refund and return terms carefully prior to completing your purchase.

1. Final Sale / No Returns

- We maintain a strict NO RETURNS, NO EXCHANGES, and NO REFUNDS policy on all orders once placed.

- Due to the nature of our inventory, hygiene standards, and rapid fulfillment processes, we do not accept returns or offer refunds if you change your mind, select the wrong item, or no longer desire the product. Please review your order details thoroughly before checking out.

2. Order Cancellations

- Once an order is placed in our system, it is immediately sent to processing and fulfillment. Therefore, orders cannot be canceled or modified once submitted.

3. Damaged, Defective, or Incorrect Items

- The only exception to our final sale policy is if you received an item that arrives damaged, defective, or if you were sent the wrong item.

- To be eligible for a replacement, you must notify us within 48 hours of delivery at support@shopeasydirectstore.com with the following information:

  1. Your Order Number

  2. Clear photos and/or short video showing the damaged or incorrect item

  3. A brief description of the issue

- If approved, we will gladly ship you a replacement item at no extra cost. Refunds will only be issued if a replacement item is out of stock.

4. Chargebacks & Disputes

- Unauthorized chargebacks or fraudulent dispute claims initiated through your bank or payment provider will be disputed directly with evidence of delivery, tracking proof, and acceptance of these Terms & Return Policies at checkout.

5. Contact Us

For any inquiries regarding a damaged or incorrect order, please contact our support team at:

Support Email: support@shopeasydirectstore.com